OMAHA, Neb., April 1, 2004 ? Qwest Communications Inc. (NYSE: Q) today announced that its Promise of Value will save customers more than $7 million this year. Since the Qwest Promise of Value program began in December of 2003, it has advised more than 200,000 customers on how they can save money on their monthly bills. The program, which provides Qwest customers with the peace of mind that they are getting the best value available from Qwest, will save these residential customers over $80 per year, on average, with some customers saving substantially more.

"My experience coming back to Qwest was a breeze. The customer service representative that helped me was very knowledgeable and helped me save considerably on my Qwest long-distance,? said Jason Griffith, a Qwest residential customer in Broken Bow. ?At the end of the process, I was very confident about the smooth transition back to the phone company that cares!"

The Qwest Promise of Value and other service initiatives have had a significant impact on customer satisfaction over the last several months. Qwest?s continued focus on key priorities, such as performance, reliability and customer service, drove a nearly 10 percent increase in overall customer satisfaction in the last year, according to Qwest?s own customer satisfaction survey. The company has an ambitious goal to improve an additional 15 percent by the end of this year. In addition, customers who are familiar with the Qwest Promise of Value are 25 percent more satisfied than customers were a year ago.

?We've seen improvement in our customer satisfaction results because of our employees? commitment to implement clear actions and direct solutions to drive service excellence,? said Paula Kruger, Qwest executive vice president, consumer markets group. ?As a result, we are very pleased with the positive feedback many Qwest customers have shared in recent months and will continue to work hard to set Qwest apart from the competition.?

Continuing a four-year trend, the company also saw improvement in the areas of installation and maintenance of telecommunications services. In Nebraska, service data for 2003 showed the best results in as many as nine years in key areas for residential and small-business customers:

  • More than 99 percent of customer installation commitments were met on time ? the best results in eight years;
  • More than 96 percent of total repair commitments were met on time;
  • Repeat repairs within 30 days decreased by nearly six percent from a year ago;
  • Qwest repaired more than 90 percent of all service outages in Nebraska in less than 24 hours ? the best results in nine years;
  • At the end of December 2003, no customer in Nebraska waited more than 30 days for the installation of the first telephone line.

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 47,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.


OMAHA, Neb., April 1, 2004 ? Qwest Communications Inc. (NYSE: Q) today announced that its Promise of Value will save customers more than $7 million this year. Since the Qwest Promise of Value program began in December of 2003, it has advised more than 200,000 customers on how they can save money on their monthly bills. The program, which provides Qwest customers with the peace of mind that they are getting the best value available from Qwest, will save these residential customers over $80 per year, on average, with some customers saving substantially more.

"My experience coming back to Qwest was a breeze. The customer service representative that helped me was very knowledgeable and helped me save considerably on my Qwest long-distance,? said Jason Griffith, a Qwest residential customer in Broken Bow. ?At the end of the process, I was very confident about the smooth transition back to the phone company that cares!"

The Qwest Promise of Value and other service initiatives have had a significant impact on customer satisfaction over the last several months. Qwest?s continued focus on key priorities, such as performance, reliability and customer service, drove a nearly 10 percent increase in overall customer satisfaction in the last year, according to Qwest?s own customer satisfaction survey. The company has an ambitious goal to improve an additional 15 percent by the end of this year. In addition, customers who are familiar with the Qwest Promise of Value are 25 percent more satisfied than customers were a year ago.

?We've seen improvement in our customer satisfaction results because of our employees? commitment to implement clear actions and direct solutions to drive service excellence,? said Paula Kruger, Qwest executive vice president, consumer markets group. ?As a result, we are very pleased with the positive feedback many Qwest customers have shared in recent months and will continue to work hard to set Qwest apart from the competition.?

Continuing a four-year trend, the company also saw improvement in the areas of installation and maintenance of telecommunications services. In Nebraska, service data for 2003 showed the best results in as many as nine years in key areas for residential and small-business customers:

  • More than 99 percent of customer installation commitments were met on time ? the best results in eight years;
  • More than 96 percent of total repair commitments were met on time;
  • Repeat repairs within 30 days decreased by nearly six percent from a year ago;
  • Qwest repaired more than 90 percent of all service outages in Nebraska in less than 24 hours ? the best results in nine years;
  • At the end of December 2003, no customer in Nebraska waited more than 30 days for the installation of the first telephone line.

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 47,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.



Contact Information
Corporate Contact
Kara Rovere
402-422-3559
kara.rovere@qwest.com
Investor Contact
Stephanie Comfort
800-567-7296
IR@qwest.com