OVERLAND PARK, Kan., Jan. 8 /PRNewswire-FirstCall/ -- Your company just experienced a computer problem. You're not sure what caused the problem or how to fix it. You're worried about the impact on your business and the bottom line. Who can you call? Now you can call EMBARQ (NYSE: EQ) to help resolve your computer problems so you can focus on what matters most: running your business.
EMBARQ(R) Business RescueIT(SM) (pronounced "rescue it") is a new service for EMBARQ(R) Business High-Speed Internet customers that provides businesses the assurance of knowing expert computer support is available when needed. EMBARQ(R) Business RescueIT(SM) provides support on a wide range of computer problems, including hardware, software, security and virus issues. In addition to troubleshooting and repair, the service also offers PC tune-ups and one-call customer service using computer support staff based in the U.S.
There are several key advantages of EMBARQ(R) Business RescueIT(SM) versus other business computer support services, including straightforward pricing, one-call comprehensive computer support services, the ability of EMBARQ(R) staff to ensure that the problem isn't being caused by a network issue, and the convenience of one bill to process.
"EMBARQ has always employed an outstanding computer support staff for our internal company needs and to meet a growing demand for support beyond our traditional service, we are excited to expand this invaluable resource and offer it to business customers," said
, vice president of marketing and product management. "EMBARQ(R) Business RescueIT(SM) offers businesses comprehensive computer support and peace of mind in knowing that we're working to keep their computers operating as expected."
There are two levels of EMBARQ(R) Business RescueIT(SM) service to meet business computer support needs: Monthly Support Subscription and Pay As You Go service.
Offered in six- and 12-month packages, the Monthly Support Subscription service provides businesses with prioritized phone computer support service, quick diagnostic and recommendation and unlimited access to remote support technicians. The Monthly Support Subscription also offers basic PC security set-up, free PC tune-ups and discounted on-site support as needed.
The EMBARQ(R) Business RescueIT(SM) 12-month subscription is $25 per month for the first PC and $15 for each additional PC per month.
The EMBARQ(R) Business RescueIT(SM) six-month subscription is $29 per month for the first PC and $19 for each additional PC per month.
Pay As You Go
Businesses can also utilize EMBARQ(R) Business RescueIT(SM) as needed through the Pay As You Go option. Pay As You Go service offers many of the same features as the monthly subscription, including one convenient number for all PC repair needs, quick diagnostic and recommendation, and basic support services. The Pay As You Go option also offers complex support services.
The EMBARQ(R) Business RescueIT(SM) Pay As You Go service is $99 per incident for telephone support and $150 per hour for on-site service.
EMBARQ(R) Business RescueIT(SM) customers with a six-month subscription will be charged a flat rate of $135 per hour for on-site service, while 12-month subscription customers will be charged $125 per hour for on-site service.
For more information on EMBARQ(R) Business RescueIT(SM), visit embarq.com/bizrescueit.
Embarq Corporation (NYSE: EQ), headquartered in Overland Park, Kansas, offers a complete suite of communications services. EMBARQ has operations in 18 states and is in the Fortune 500(R) list of America's largest corporations.
For consumers, EMBARQ offers an innovative portfolio of services that includes reliable local and long distance home phone service, high-speed Internet, and satellite TV from DISH Network(R) -- all on one monthly bill.
For businesses, EMBARQ has a comprehensive range of flexible and integrated services designed to help businesses of all sizes be more productive and communicate with their customers. This service portfolio includes local voice and data services, long distance, Business Class High Speed Internet, wireless, satellite TV from DIRECTV(R), enhanced data network services, voice and data communication equipment and managed network services.
For more information, visit www.embarq.com.