OVERLAND PARK, Kan., Aug. 7 /PRNewswire-FirstCall/ -- Your computer is running slow, the screen goes black, you suspect you have a virus. What do you do? Now you can call EMBARQ (NYSE: EQ) for help.
EMBARQ(R) RescueIT(SM) (pronounced "rescue it") is a new service for EMBARQ(R) High-Speed Internet (HSI) customers that can provide comprehensive computer support on a wide variety of issues, such as computer hardware, software, home network installation, security and viruses, troubleshooting and repair. In addition to computer support, EMBARQ(R) RescueIT(SM) protection plan subscribers also receive regularly scheduled PC tune-ups, customer service that is not outsourced overseas, and a discount on in-home computer support if needed.
"EMBARQ has always provided free technical support for our High-Speed Internet service, but recently customers have asked us for support beyond our traditional service to include problems with their PCs," said Dan Alcazar, Consumer Marketing Officer at EMBARQ. "RescueIT(SM) can enhance the time spent online by providing customers with the professional support they need to keep their computers operating efficiently."
EMBARQ tested its computer support service by first offering it to HSI customers in Florida and New Jersey. Many EMBARQ(R) customers provided positive feedback on the service.
"I tried using a computer repair service and software to eliminate a virus I had on my computers but they only made the problem worse. I then called EMBARQ and they instantly took away my frustration. They were courteous, helpful and eliminated the viruses in no time. I couldn't believe how good they were. I can't say enough good things about EMBARQ's computer support service," said Robert Tugman from Arcadia, Fla.
"I was having trouble with my computer and called some other support services. They said it couldn't be fixed. I then called EMBARQ and it didn't take the technician long to fix the problem. I highly recommend EMBARQ to everyone," said H.D. Shinn, EMBARQ(R) customer from Minneola, Fla.
Customers who are interested in phone support can choose the $14.95 per month protection plan with unlimited support for one computer. Or, customers can pay as they go for $99.99 per incident. If in-home support is needed, protection plan customers will be charged a simple, flat rate of $149.99 per visit. Non-plan customers will be charged $199.99 per visit for in-home service. Additional computer services can also be added to your in-home visit for just $49.99 per service.
For more information on EMBARQ(R) RescueIT(SM), go to embarq.com/rescueit.
EMBARQ(R) High-Speed Internet service is part of the company's innovative portfolio of products which also includes home phone service, long distance and satellite TV from DISH Network(R).
Embarq Corporation (NYSE: EQ), headquartered in Overland Park, Kansas, offers a complete suite of communications services. The company has approximately 18,000 employees and operates in 18 states. EMBARQ is included in the S&P 500 and is in the Fortune 500(R) list of America's largest corporations.
For consumers, EMBARQ offers an innovative portfolio of services that includes reliable local and long distance home phone service, high-speed Internet, wireless, and satellite TV from DISH Network(R) -- all on one monthly bill.
For businesses, EMBARQ has a comprehensive range of flexible and integrated services designed to help businesses of all sizes be more productive and communicate with their customers. This service portfolio includes local voice and data services, long distance, Business Class High Speed Internet, wireless, satellite TV from DIRECTV(R), enhanced data network services, voice and data communication equipment and managed network services.
For more information, visit embarq.com.
SOURCE Embarq Corporation