MONROE, La. – As storm season approaches, CenturyLink, Inc. (NYSE: CTL) is ready and committed to protecting its communications services. The company also encourages customers to be prepared by creating an emergency communications plan to stay connected when a disaster strikes.

CenturyLink has an internal disaster preparedness plan that puts recovery practices in motion in case of weather-related issues.

“CenturyLink has a long history of ensuring the reliability and resiliency of our services under difficult circumstances,” said Chief Operating Officer Karen Puckett. “We have plans in place to prepare for pending storms and for restoring services, should they be impacted, as quickly as possible after a weather-related event.”

CenturyLink encourages customers to be prepared for severe weather season by keeping at least one corded telephone in the home. Cordless telephones need a power source and will not work during power outages. Customers can obtain telephones that do not need commercial power at CenturyLink retail locations or other major retailers.


“When an emergency occurs, the first thing people often reach for is a phone to call their loved ones,” said Puckett. “Since corded phones are powered through the phone lines, they are often the most reliable source of communication in an emergency.”

Many experts also say a detailed communications plan plays one of the biggest roles in helping families stay connected to each other and emergency contacts during a natural disaster, such as hurricanes and floods.

“Creating an emergency communication plan is vital,” said Puckett. “First, families should discuss how they will communicate during an emergency and then record important information, such as emergency contact numbers, on emergency communication cards. Making sure every family member has this information at his or her fingertips can be a lifesaver if you’re in different places when disaster strikes.”

Once a communications plan is created, these additional steps are recommended:

  • Compile a “Ready-to-Go Kit” in case your family needs to leave your home and a “Ready-to-Stay Kit” in case your family needs to stay inside your home for an extended period of time. Kits should contain water, canned or non-perishable food items, can opener, flashlight, battery-powered radio, extra batteries, change of clothes, first aid supplies, cash and important prescription medications. Don’t forget glasses and/or contact lens supplies if needed.
  • Keep vital documents in a fire and waterproof case so you can take them with you if you have to leave.
  • Designate a safe meeting place outside your home and out of harm’s way.
  • Designate a safe place to stay in your home in case of severe weather.
  • Teach your children how to use the phone to call for help.
  • Locate and test your emergency corded landline phone.
  • Don’t forget to plan for family pets in case you have to leave home or are shut in for an extended period of time.

Emergencies and disasters can occur any time, anywhere. Some are seasonal and allow for advance preparation, while others occur without warning. Planning ahead and making provisions for your family’s needs can make a significant difference in your ability to cope with emergencies.

About CenturyLink

CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice, wireless and managed services to consumers and businesses across the country. It also offers advanced entertainment services under the CenturyLinkTM PrismTM TV and DIRECTV brands. In addition, the company provides data, voice and managed services to enterprise, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink’s customers range from Fortune 500 companies in some of the country’s largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America’s largest corporations. For more information, visit