DENVER, February 09, 2004 ? Qwest Communications International Inc. (NYSE:Q) is now offering one of the telecommunications industry?s most customer-oriented wide area networking (WAN) services. Because businesses today face a complex and changing technology environment, Qwest developed Qwest iQ Networking? ? a unique and high-value approach to delivering WANs that help customers simplify their networks while still leveraging their existing technologies.
Business customer buying behavior is shifting away from technology selection and towards end-to-end WAN services that support business applications. Qwest iQ Networking focuses on solving business problems for customers, reducing total cost and delivering an unparalleled service delivery experience. The Qwest iQ Networking solution provides feature-rich platforms built specifically for customers? business applications, such as voice over Internet protocol (VoIP) and disaster recovery.
The key features of Qwest iQ Networking are:
- Universal access to a multi-protocol label switching (MPLS)-based private IP network.
- Private WAN connectivity extended and managed over the Internet.
- Built-in quality of service tuned to the customer?s specific applications needs.
- Packaged equipment with surveillance service.
- End-to-end performance guarantee.
- Accountable, human-touch customer care.
- Global reach provided via international partner networks.
?With iQ Networking, we move with our business customers and help them leverage their existing technology investment while keeping in mind their current as well as future communications requirements.? said Cliff Holtz, executive vice president for Qwest?s business markets group. ?iQ Networking is a new service delivery model that speaks to the core of Qwest?s Spirit of Service promise to our business customers.?
To make the customer?s experience seamless, Qwest provides a simplified contract; a single ordering center with technical and experienced personnel; a managed implementation including installation; and a single point of contact for all their account needs. Also, customers benefit from Qwest Control ? a content-rich and personalized Web-enabled portal that puts real-time network performance, billing and trouble reporting services in the customers? control.
?It is important that today?s telecom service providers understand that customers are increasingly asking for simplified methods of purchasing telecom solutions,? according to Mark Winther, group vice president at market research firm IDC. ?Qwest?s iQ Networking addresses the fact that customers do not want to have to adapt their existing technology to fit the provider?s criteria. Rather, the provider should offer solutions that fit within the existing framework of the customers technological needs, while allowing for growth and migration to new communications technologies, backed by a simplified sales experience.?
Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 47,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.
Forward Looking Statement Note
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; further delays in making required public filings with the SEC; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.
The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.
Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
By including any information in this release, Qwest does not necessarily acknowledge that disclosure of such information is required by applicable law or that the information is material.
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