Free Emergency Call Forwarding and other services available to customers

WAKE FOREST, N.C. CenturyLink, Inc. (NYSE: CTL) announced it will donate $25,000 for disaster relief in North Carolina. The donation will be split equally between the Red Cross and the Food Bank of Central and Eastern North Carolina.

“We hope our donation helps those in need receive care and support after the devastating storms and flooding,” said Rondi Furgason, CenturyLink vice president of operations for North Carolina.

The company also announced that customers impacted by the recent flooding can activate Emergency Call Forwarding for one month free of charge. The service allows customers that are located in areas experiencing a natural disaster to receive their home or business phone calls on an alternative number, helping them to keep in touch with family and business associates.

Calls can be forwarded to a wireless phone or a temporary location for a period of 30 days. Customers wanting to activate this service should call the CenturyLink Repair Center and identify themselves as a customer affected by the recent flooding. Residential customers can call 1-800-788-3600 and business customers can call 1-800-786-6272.

Customers can call CenturyLink Repair Service 24 hours a day to request this service, extend it or cancel it.

Additional services available include:

  • Standalone Voice Messaging / Anywhere Voice Messaging: Residential customers can create a standalone voicemail box to receive messages from family and friends. Call CenturyLink to find out what options are available.
  • Suspend Service: Your service can be temporarily suspended and a recording will direct callers to another number of your choice. 
  • Transfer of Service: If you cannot return to your home or business soon, your service can be transferred to another location.

To activate one of these additional services, contact CenturyLink Customer Service. Residential customers can call 877-234-9001 and business customers can call 800-603-6000.

The CenturyLink Customer Service hours are Monday – Friday, 9 a.m. to 9 p.m.

About CenturyLink

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network. Visit CenturyLink for more information.

###