Blogs

While customer experience gets a lot of lip service these days, few companies have actually closed the gap between talking and doing. Delivering an excellent customer experience requires addressing customer needs and figuring out the best way to do so...View Post

One click. That’s all it takes to fall victim to a phishing campaign. And since phishing exploits human susceptibility, 59 percent of hackers identify phishing as the best strategy for data exfiltration...View Post

The benefits that come from accelerating down the road to the cloud are clear, ranging from improving agility and increasing flexibility to minimizing large capital expenditures and strengthening security. A new infographic by CenturyLink and VMware illuminates the crossroads of critical decisions facing IT professionals tasked with navigating the twists and turns of their company’s journey toward digital transformation...View Post

Raise your eyes from the screen for a moment and look at the light switch on the wall. Can’t get much simpler than that device. One moving part. Every child knows how to use it. And it’s rare that it doesn’t work...View Post

For those who couldn’t make it to Enterprise Connect 2018 this year, the key takeaway is that Unified Communications and Collaboration (UC&C) is at the tipping point. Technologies are starting to come together as customers understand what impact they really want to make...View Post

What does this mean for midsized retailers with multiple branches? Ultimately, you’re trying to provide for the best customer experience in your locations. Besides your POS systems, your network configuration can contribute significantly to business efficiency...View Post

Digital transformation can pave the way to increased agility, operational efficiency and enhanced customer experience. For healthcare organizations, building a digital first culture is becoming a requirement. Providers who want to remain relevant and continue to serve patients are embracing the benefits of digital disruption in response to the acceleration of industry change...View Post

Far from being too cool for school, IoT-connected smart stadiums are improving game day experiences for students while optimizing operations for campus staff. A recent Center for Digital Education (CDE) survey of 138 higher education officials found that even beyond improving overall fan experiences and streamlining operations, Internet of Things (IoT) can make a significant impact in campus safety and security...View Post

We have been living in a world of digital disruption for more than two decades, but the new digital economy is redefining the rules of the game. This economy is defined by shared, collaborative, and on-demand services fueled by mobile, cloud, artificial intelligence, big data, and other emerging technologies...View Post

Is your agency or organization still using separate applications for voice, instant messaging, video conferencing, screen sharing and other essential functions? If I were to choose just one example of a robust technology solution that could benefit almost every government agency and organization for the better today, the first solution that comes to mind is Unified Communication and Collaboration (UC&C)...View Post

A data center is essentially the brain of the business; all critical business applications ad information are housed there. So as enterprises become more complex with the expansion of Hybrid IT and Multi-Cloud, they need to ensure that their Data Center Services have an intelligent brain functioning at optimum health...View Post

Tremendous benefits await those who heed the call of digital transformation. A ringing example is Voice over Internet Protocol (VoIP), covering everything from audio, video and web conferencing to IP desk and conference phones for workplace communications...View Post

The recent CenturyLink acquisition of Level 3 Communications enabled the company to topple AT&T from the top slot after a 13-year reign. The rise in rank is attributable not only to merging the two companies’ assets, but also to substantial organic growth in Ethernet ports for both Level 3 and CenturyLink before the companies combined...View Post

It’s no secret digital transformation is sweeping across industries with the promise to increase agility, reduce complexity and optimize customer experiences. Those not embracing a digital journey risk being disrupted...View Post

The New Year has arrived, and forward-thinking executives have put together their wish lists for the coming 12 months, defining goals and devising ways to achieve them...View Post

Today, every industry is facing the digital transformation challenge. Cost, complexity, and technology remain obstacles for many. In fact, according to Forrester, some 47 percent of companies still do not have a digital transformation strategy...View Post

There’s no denying digital transformation in healthcare continues to be the primary driver of improved patient experience and outcomes, increased agility, optimized workforce and operational efficiency...View Post

Using multiple cloud vendors has become the reality for many enterprises. Once a company begins to migrate to the cloud, infrastructure lives not only on-premises and in the domain of one cloud provider, but often winds up split among many providers...View Post

Unified Communications and Collaboration (UC&C) deployments are on the rise. The entire category is forecasted to grow at a compound annual growth rate (CAGR) of 12.3% to reach $48.61 billion by 2020, according to analyst firm Technavio. Enterprise collaboration software accounted for most of the industry’s revenues, at 51%...View Post

Effective CIOs completed their 2018 planning some time ago. For this reason, late December was the perfect time to capture CIO perspectives on 2018. There were clear themes but also interesting differences of perspective. I asked the CIOs in the #CIOChat four questions. I was fortunate to have a large group of CIOs participate from around the world. Here is a summary of what I learned from them...View Post

The enterprise network is the lifeblood of a healthcare organization. An unreliable wide area network (WAN) – one that goes down often or that suffers from traffic spikes – is not just an inconvenience or waste of dollars. It can threaten patients’ lives...View Post

Digital transformation is moving slowly in government segments, according to our work with 451 Research. The analysis attributes this slow speed of change to a set of issues: long procurement cycles, spending constraints, heavy dependence on legacy systems and the volumes of data in them...View Post

Good relationships are built on a foundation of communication, connection and trust. This is especially true in business where your relationships with customers, partners and suppliers directly impact the bottom line and success of your company...View Post

Digital disruption is here to stay, and we thrive on helping enterprise businesses learn to manage that disruption through their cloud instances — whether that’s in a public, private or a hybrid cloud environment...View Post

Companies in virtually every industry are racing to develop new ways to compete against agile startups and well-heeled incumbent competitors in an increasingly challenging digital environment...View Post