Tips to avoid phishing scams

Phishing has become one of the fastest growing forms of fraud. It is a criminal activity that uses e-mail or unsolicited phone calls to acquire personal information, such as banking information, Social Security numbers, user IDs or passwords.

“CenturyLink strives to protect its customers from phishing attacks. We will never call or email customers to ask for bank account information, social security numbers or to verify a home address. These are all examples of potential phishing scams,” said Dave Mahon, CenturyLink’s vice president and chief security officer. “In the case of a suspected phishing call, live or automated, we advise you to hang up. We welcome calls from our customers with any questions or concerns.”

The concept behind phishing involves leveraging a trusted relationship between a person and a familiar business in order to lure that person into revealing sensitive information. An e-mail message may include text urgently asking to “verify your account” or “confirm billing information.” A phishing phone call may appear to be from a familiar source, a highly-recognizable business or a survey conductor attempting to gain personal and financial information.

If a phone call is suspected as a scam, hang up without offering personal information. If an email is received and suspected as a scam, consider installing filtering software and forwarding the message to the actual organization. CenturyLink customers can take advantage of the company’s filtering software and forward emails to

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