News Releases

News Releases
U.S. Army Uses Messaging System by Qwest and TechRadium to Keep Soldiers and Families Connected

 ARLINGTON, Va. – Jan. 11, 2010  Qwest Government Services, a division of Qwest Communications International Inc. (NYSE: Q), has completed the implementation of the eArmy Family Messaging System, a new program by the U.S. Army Family and Morale, Welfare, and Recreation Command, which provides information to soldiers’ families during all stages of their deployment.

Qwest teamed with TechRadium of Sugar Land, Texas, developers of the Immediate Response Information System (IRIS), for the program. IRIS is a patented, high-speed electronic notification and response system for priority and routine messages. The Army is using IRIS to contact family members instantly through almost any communications device, including wireless phones, pagers, computers and faxes.


  • The eArmy Family Messaging System is part of the virtual Family Readiness Group (vFRG) System, which provides Army commanders with a secure portal to send credible, timely and relevant information to soldiers and family members.
  • The vFRG system is used for active duty, guard and reserve troops around the world.
  •  The eArmy Family Messaging System is supported by the Army OneSource initiative, which links community services and assistance to all soldiers and their families, no matter where they are located.
  •  Upon deployment, the messaging system provides information to soldiers’ families about important support services, such as training, education, health care, dependent care, identification cards and “welcome home” parties.


Diana Gowen, senior vice president and general manager of Qwest Government Services:
“Communication is a vital ingredient for keeping any family close. Qwest is honored to serve our men and women in uniform by connecting their families to the support services they deserve through this advanced messaging system.”

Lt. Col. Terrence Murrill, commander of the Army recruiting battalion in Indianapolis, which covers several Midwestern states and is one of the largest in the nation: 
“The messaging system tremendously increases my ability to easily and quickly inform soldiers and family members with significant information. This is a big deal for those of us who are not in close; companies and installations.”

Ryan Rodkey, chief executive officer of TechRadium:
"It's a tremendous honor to work with the men and women of the U.S. Army and their families because they deserve the very best. IRIS is a proven system for any communication or security need. It’s widely used by schools, utilities, banks and other businesses, and at every level of government."