DENVER, Oct. 29, 2009 — Qwest (NYSE: Q) has received top honors for its operator and information services from the Paisley National Directory Assistance Performance IndexSM for the 11th consecutive time, and continues to lead the industry in the category of the “perfectly handled” directory assistance call.
<span font-size:="" 10pt"="" style="box-sizing: border-box;">Conducted twice yearly, the Paisley National Directory Assistance Performance Index is a leading customer satisfaction survey for directory assistance.
o the local telecommunications carrier segment
o the long-distance segment
o the directory-assistance speech recognition segment
Clark Conniff, Director of Operator and Information Services at Qwest
“It’s an absolute honor for Qwest directory assistance to once again lead our industry segments in the Paisley Index. The Qwest team works tirelessly to perfect the customer experience. Identifying opportunities for improvement is difficult when you’re leading your peers, but we continue to find ways to improve.”