News Releases

News Releases
Qwest?s Innovative Residential And Small-Business Communications Bundle Provides Customers With Value And Choice

DENVER, December 15, 2003 ? Qwest Communications, Inc. (NYSE: Q) announced today Qwest Choice™, an innovative new residential and small-business bundle for local, long-distance, and high-speed Internet services. This new bundle changes the way customers select their communications services and provides unprecedented choice, feature flexibility and savings for all their communications needs. Plan elements include free evening and weekend long-distance calls from home for new Qwest wireless customers.

?Today we are introducing a communications bundle that will break through the clutter of other more traditional offerings and deliver greater choice and exceptional value to consumers and small businesses. Qwest Choice combines the services, features and pricing that customers have told us they want and use the most,? said Richard C. Notebaert, Qwest chairman and CEO. ?Qwest is uniquely qualified to deliver this type of bundle, thanks to our combination of local and long-distance network assets. Throughout 2004, we will continue to expand this offering with new services and features, including nationwide wireless and Voice over Internet Protocol."

Qwest Choice allows customers to get the most value for each dollar they spend by selecting their own combination of services and features. As a customer chooses additional services, such as long-distance calling or high-speed Internet access, they receive additional savings from Qwest. The company will also begin contacting current customers when prices are lowered and new services become available.

"Qwest is breaking new ground with its approach to customer satisfaction. By taking a top-down approach to re-thinking how its product lines should fit together, streamlining features and reducing prices, Qwest has made its service bundles easy to understand for customers.? said Jason Knowles, senior analyst at market research firm Current Analysis. ?Customer-focused initiatives like this well position Qwest for strong long-term customer retention and stable recurring revenue.?

Qwest Choice for residential and small-business customers starts with local voice service and can include high-speed Internet access and domestic long-distance service.

  • Local voice service ? Residential customers receive local calling, line repair warranty service and any three features of their choice for $25.99, the most competitive price in the marketplace. Small-business customers receive local calling, line repair warranty service and any five features they choose from a broad array of options for $39.99.
  • Wireless ? Residential customers who have Qwest local and long-distance service will receive free night and weekend long-distance calling on their home line when they sign up for a Qwest Wireless Freedom Plan.
  • High-speed Internet service ? To bring the benefits of broadband to even more new customers, the company has competitively priced its Qwest DSL at only $15 per month (plus the fees associated with the Internet Service Provider each customer selects). Current customers will immediately benefit from this price reduction and customers will see this new savings each month beginning with their December bill.
  • Domestic long-distance service ? With Qwest Choice, customers will never pay more than $20 per month for long-distance calling. Customers pay for only the calls they make at a rate of five cents per minute, with no monthly minimum or fee. Calls beyond the $20 per month are free. Qwest Choice Long Distance is available to small-business customers who are also Qwest local service customers.
  • Satellite video service ? ?Qwest DSL with MSN? customers throughout the company?s 14-state local service area who purchase new satellite video services via Qwest will receive a five dollar satellite discount on top of their Qwest Choice savings.Some pricing in Montana, Utah and Idaho may vary.

Beginning with local calling, customers can then choose the combination of services that best works for them and can change their bundle selections as often as their lifestyle dictates, simply by calling Qwest.

Residential customers may call 1-800-351-0611 to learn more about Qwest Choice Bundles. Small-business customers may call 1-800-603-6000.

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 47,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at

This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; further delays in making required public filings with the SEC; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.

The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.

Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

By including any information in this release, Qwest does not necessarily acknowledge that disclosure of such information is required by applicable law or that the information is material.

The Qwest logo is a registered trademark of, and CyberCenter is a service mark of, Qwest Communications International Inc. in the U.S. and certain other countries.


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