CINCINNATI, Sept. 3, 2009 — Fulfillment Technologies, LLC (FillTek) (www.filltek.com) has chosen Qwest Communications (NYSE: Q) (www.qwest.com/business) for conferencing, domestic toll-free services, and enhanced call routing and management. A full-service provider of order fulfillment, customer care and information technology services, FillTek uses Qwest’s voice services to enhance effectiveness and significantly decrease costs at its Cincinnati contact center.
Tim Betz, director of Client Services and Contact Center, FillTek: “In today’s world, price is always a factor. Qwest offered the best overall ROI: Competitive pricing and a service that quickly scales to our business needs. And when you look at call quality or line quality or network reliability, in all honesty, Qwest has been perfect.”
Chris Ancell, executive vice president, Qwest Business Markets Group: “FillTek recognizes that when it comes to customer service, every second counts. As a nationwide fulfillment provider, businesses rely on them to route customer calls as fast as possible. With Qwest’s voice solutions, businesses like FillTek get the results they need and the fast, reliable service their customers demand.”
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