DENVER, April 12, 2004 ? Qwest Communications International Inc. (NYSE:Q) today announced a contract to provide RewardsPlus Corporation ? a leading provider of benefits management technology ? with call center applications, Qwest Web Contact Center? and Qwest Web hosting services. The Qwest solution makes it easier for users to view benefits information, enroll and access their core and voluntary benefits selections 24X7.
RewardsPlus offers a suite of Web-based applications and professional services that support employee benefit communication, enrollment and ongoing administration. Because not all users have access to the Internet, RewardsPlus also offers solutions based on interactive voice response (IVR) technology. Using the Qwest services, RewardsPlus combines automated voice and Web self-service tools to give users the ability to review all their benefits information. After the caller is logged into the application, they are presented with dynamic options that are specific to their own personal benefits ? so they never have to wade through benefits information that is not relevant to their account.
Under the contract with Qwest, RewardsPlus will use the Qwest Web Contact Center (a network-based IVR, vXML platform) to manage the company?s IVR application. Qwest developed RewardsPlus? application and is hosting the company?s online benefits management platform in the secure, reliable environment of one of Qwest?s eight state-of-the-art CyberCenter? facilities.
?Our clients look to us for an easy-to-use benefits interface, with secure and reliable access to program data,? said Gary Broache, executive vice president and chief operating officer for RewardsPlus. ?We chose Qwest to enhance our online portal?s capabilities because they have the capability to offer an integrated, turnkey solution.?
?Qwest is pleased to offer an integrated, Qwest network solution that allows RewardsPlus to meet their clients? seasonal needs and automatically adjust to varied call volumes,? said Clifford S. Holtz, executive vice president of Qwest?s business markets group.
About the Qwest Web Contact Center and Qwest Web Hosting Service Qwest Web Contact Center is an interactive voice response and voice recognition solution for both inbound and outbound applications based on the Voice XML standard. It works as a stand-alone application or integrates with Web, computer telephony integration platforms and database information. Qwest Web Contact Center provides the reliability and scale of a network-based solution with the control and flexibility of a premises-based implementation.
Qwest?s hosting business is growing ? with a more than 10 percent increase in hosting operations contracts this year. Whether purchased as a stand-alone service or integrated as part of a Qwest Web Contact Center solution, Qwest Web hosting services offer an integrated portfolio of Internet solutions over an all-optical Internet protocol (IP) network.
Hosting operations take place at one of Qwest?s eight state-of-the-art CyberCenters located in Burbank, Calif.; Chicago; Denver; Newark; Tampa; Sacramento; Sterling, VA; and Sunnyvale, Calif. Qwest CyberCenters have some of the industry?s most advanced procedures for monitoring, diagnosing and resolving network, operating system, and application problems before they can begin.
About QwestQwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 47,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.
About RewardsPlusA leader in Web-based outsourced benefits management solutions, RewardsPlus' RealLife BenefitsTM simplifies and automates benefits communications, enrollment and benefits administration in addition to offering a suite of voluntary benefits and call center services. Serving more than one million lives, RewardsPlus? clients include a wide array of brokers and consultants as well as nationally recognized corporations, including Unilever, AT&T and National City Corporation. For more information, please visit the RewardsPlus Web site at www.rewardsplus.com, or call 1-800-887-1202.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; further delays in making required public filings with the SEC; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.
The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.
Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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