News Releases

News Releases
Qwest Launches Long-Distance Service For All Customers In Arizona

PHOENIX, December 15, 2003 ? Starting today Arizona residential, small-business and enterprises customers can benefit from the whole range of Qwest Communications International Inc. (NYSE: Q) services including local and long-distance phone service as well as data and Internet protocol (IP) service. Using its unique blend of local and long-distance voice and data networks, Qwest will provide Arizona customers with competitive rates and services designed to meet their communications requirements.

Coupled with the expanded communications offerings they can now receive, Arizona customers will continue to benefit from the Qwest Spirit of Service™ through the convenience of one bill, exceptional service quality, clear voice calls and reliable data experiences. Customers will also benefit from additional savings when they purchase a bundle of Qwest services.

?The availability of long-distance allows Qwest to provide our customers in Arizona with a full suite of services to stay in touch with family and friends,? said Paula Kruger, executive vice president of Qwest?s consumer markets group. ?We?ve seen a tremendous response from customers, with more than 1.7 million customer lines signed up so far. We?re proud to deliver long-distance service to customers in Arizona that provides the service and convenience they have come to expect from Qwest.?

Residential and small business long-distance service ?Customers in Arizona can now choose Qwest Choice Long Distance. Customers pay for only the calls they make at a rate of five cents per minute, with no monthly minimum or fee. Calls beyond the $25 per month are free. Calls beyond $20 per month are free for customers who also have a local Qwest package.

Enterprise businesses in Arizona can complement their local services with Qwest's comprehensive offerings including state-to-state:

  • Wide area networking
  • Business dial access
  • Dedicated Internet access
  • Frame relay service
  • ATM service
  • Long-distance switched and dedicated voice solutions
  • End-to-end network management and monitoring
  • Private line service
  • Toll-free and contact center solutions
  • Virtual private network
  • Web hosting and managed services

?Arizona business customers now have the opportunity to use Qwest?s entire set of communications services and realize greater savings and performance,? said Cliff Holtz, executive vice president, Qwest?s business markets group. ?Arizona customers can receive an end-to-end communications solution with one point of contact, and with the Qwest Spirit of Service promise.?

As evidence of its success, the company is currently serving hundreds of IP customers on the Qwest network throughout Arizona. Many of these customers that have worked with Qwest for other services plan on expanding their agreements. For example, Merchants Information Solutions, a leading Phoenix-based mutual benefit company, intends to use Qwest for all its voice and data needs.

?Now that Qwest can provide us with long distance communications services, we plan to continue to expand our relationship with them. We currently utilize Qwest for our Internet access and all of our local services," said Reed Young, vice president of information systems, of Merchants Information Solutions. "We now have the opportunity to add our long distance services to our current Qwest service bundle. This will further simplify our communications process and lead to one-stop shopping for all of our communication needs."

For the best possible pricing and to simplify the contract and agreement process, customers can opt for Qwest Total Advantage™ or Qwest Voice Advantage™. Qwest Total Advantage allows businesses to create one customized package of local and long-distance voice and data services, and then receive significant cost savings based on total communications spending and term length. For customers interested only in voice services, Qwest Voice Advantage™ offers discounted long-distance rates based on a customer's total monthly spending and term commitment.

Long-distance Business Promotions

To celebrate this latest development, Qwest is offering to business customers an attractive long distance promotion. Business customers with at least six local service lines and committing to at least $500 per month in switched long-distance voice services may receive a per-minute rate of just $.04. Businesses with more advanced long-distance needs committing to at least $1,000 per month in dedicated long-distance services may receive a per-minute rate of only $.02. Both offers are for a one-year term.

Qwest is also offering other valuable service plans and promotions on other services as well to meet virtually all businesses? needs.

Customers interested in learning more about Qwest voice and network solutions for businesses should call 800-777-9594 or they can contact one of hundreds of Qwest Business Partners in their area.

Residential customers may call 1-800-351-0611 to learn more about Qwest Choice Bundles. Small-business customers may call 1-800-603-6000 or visit our Web site at

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 47,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at

This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; further delays in making required public filings with the SEC; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.

The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.

Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

By including any information in this release, Qwest does not necessarily acknowledge that disclosure of such information is required by applicable law or that the information is material.

The Qwest logo is a registered trademark of, and CyberCenter is a service mark of, Qwest Communications International Inc. in the U.S. and certain other countries.


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