News Releases

News Releases
Qwest Launches Enhanced Disaster Recovery Services for Web Hosting Customers

DENVER, December 16, 2003 ? Qwest Communications International Inc. (NYSE: Q) today announced enhancements to its award-winning Web hosting services that will help businesses better recover from disasters and other disruptions that can impact their operations.

Qwest?s new disaster recovery solutions provide customers with flexible data recovery options that help companies restore its data in a manner tailored to their business objectives. Qwest is also offering business continuity planning services to ensure their business are safe in the event of a disaster. These new services complement Qwest?s existing managed hosting services which give customers the flexibility to tailor their Web hosting services to meet their specific business needs. Moreover, the new offerings align with current market demands and customer needs.

?Businesses are now seeking flexible disaster recovery and business continuity solutions that will allow them to get up and running in the most efficient way possible in the event of a disaster,? said Mark Vanston of the META Group, a leading industry analyst firm.

Qwest?s expanded the data recovery options to give customers greater flexibility in recovering their data in the event of a disaster and offers end-to-end business resumption options ranging from simple infrastructure restoration to application recovery and restoration. In addition, Qwest?s disaster recovery solutions now offer:

  • Flexible and mobile disaster recovery locations: Data recovery can now be executed from the customer premise, a Qwest CyberCenter or an alternate location giving businesses greater flexibility to tailor a recovery location and time suited for their business needs.
  • Quick-ship delivery of disaster recovery equipment: Qwest can deliver full-functioning data centers anywhere in the United States within 24 hours providing businesses with swift recovery options sent directly to their door.

According to a 2002, Faulkner Information Services study, two out of every five enterprises that experience a disaster will go out of business within five years. Qwest?s new business continuity consulting services help customers develop and implement suitable disaster recovery plans to ensure the survival of their business. The business continuity planning services include:

  • Business continuity planning: Gives customers insight into how a disaster can impact their company and helps them develop plans to ensure business operations can continue to run smoothly and its data is secure in the event of a disaster.
  • Crisis management planning: Designs procedures that deal with emergency situations affecting the entire organization.
  • Executive emergency response plans: Establishes communication and execution strategies for executives in the event of an emergency.
  • Audit and assessment service: Reviews and inspects existing business continuity plans.
  • Maintenance planning: Ensures business continuity plans are up-to-date.

?Qwest worked hard to provide us with an effective, information-technology disaster recovery plan which gives us the peace of mind and know-how to run our business in a disaster and ensure that our data is secure,? said Becky Autry, managing director of information technologies, of the United States Olympic Committee. ?We are pleased with Qwest?s on-going commitment to ensuring that we have the technical support and quality of service we need to help us operate our business effectively if we are faced with a disaster.?

?The hosting service enhancements provide our customers with more than just communication hardware, but rather a complete service package that will help them meet their business objectives ? said Pat Engels, executive vice president of Qwest?s product and pricing group. ?After listening to our customers and responding to market demands, Qwest?s new disaster recovery solutions give businesses a flexible disaster recovery solution tailored for their business needs.?

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 47,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at

Forward Looking Statement Note

This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: unanticipated delays in completing the process of our restatement of historical financial statements and related audits; the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; the effects of our anticipated restatement of historical financial statements including delays in or restrictions on our ability to access the capital markets or other adverse effects to our business and financial position; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; the failure of our chief executive and chief financial officers to provide certain certifications relating to certain public filings; further delays in making required public filings with the SEC; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; our future ability to provide interLATA services within our 14-state local service area using our proprietary telecom network assets (as opposed to on a switched access basis); potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.

The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.

Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

By including any information in this release, Qwest does not necessarily acknowledge that disclosure of such information is required by applicable law or that the information is material.

The Qwest logo is a registered trademark of, and CyberCenter is a service mark of, Qwest Communications International Inc. in the U.S. and certain other countries.


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