Qwest Introduces Integrated Voice and Data Solution for Mid-Sized Business Customers
DENVER, Oct. 24, 2007 — Qwest Communications International Inc. (NYSE: Q) has added Qwest® OneFlex® Smart Connect to its lineup of hosted Voice over Internet Protocol (VoIP) solutions for business customers. Smart Connect combines local, long distance and Internet services to simplify network communications so businesses can respond to customers quickly and easily – and calls can be routed to reach subscribers wherever they travel.
Qwest Smart Connect is for businesses that need a single, reliable network to provide voice and data access for six to 48 employees per location. For one low bundle price, Smart Connect includes the T-1 local loop, router and Internet port – even front-office equipment including console and handsets. Smart Connect is a fully managed communications solution, so Qwest provides the technical expertise, security firewalls, and the benefits of the same strong, hosted VoIP network used by Qwest’s larger enterprise customers.
“Qwest Communications ranks highest among U.S. enterprise-class VoIP service providers in overall VoIP market presence,” wrote Lisa Pierce, a principal analyst with Forrester Research in the February 2007 publication, The Forrester Wave™: US Enterprise-Class VoIP Services, Q1 2007. The report also states: “Combined with its trendsetting enterprise-wide VoIP installation project management practices, Qwest is particularly well-suited to meet the needs of Hosted VoIP customers that have diverse domestic U.S. location requirements.”
Qwest Smart Connect offers customers unparalleled customer service, including a single sales representative from initial inquiry through final purchase and installation, and one telephone number to call providing 24-hour customer care. Smart Connect is scaleable, with the ability to quickly order additional seats online to serve growing businesses.
“Qwest tailors solutions to meet the needs of customers of all sizes, and we heard from mid-sized businesses that there was a need for a fully managed, integrated VoIP solution,” said Dan Yost, executive vice president of Product and IT at Qwest. “With Qwest Smart Connect, businesses get the most flexible, reliable and affordable integrated VoIP solution available.”
Smart Connect is easy to use and helps improve business efficiency with rich features, including Outlook® integration, hunt groups, pick-up groups, find me/follow me service, online trouble ticketing and administrative control for employee moves, adds, and changes. Customers can access a Web-based portal with all the same tools accessed from the home office workstation from any Internet connection – regardless of where the home office is located. All employees are on a single communications system over a dedicated Internet connection and can access and forward voice mail via any Web browser. And, with Smart Connect, subscribers receive the benefits of Internet Protocol Private Branch Exchange (IP PBX) features without a large capital investment.
Qwest offers a unique and powerful combination of managed voice and data solutions for businesses, government agencies and consumers – locally and throughout the country. Customers coast to coast are turning to Qwest's industry-leading national fiber optic network and its Spirit of Service for quality products and superior customer experience. Qwest is a participant in Networx, the largest communications services contract in the world, to provide leading-edge voice, data and video services. For more information on Qwest, and its various operating subsidiaries, please go to www.qwest.com. For information about the products and services Qwest is offering in the Networx contract, visit www.gsanetworx.com.