News Releases

News Releases
Qwest Idaho Falls Expansion Brings Another 275 Jobs to Idaho

BOISE, Idaho, April 8, 2004 ? Qwest Communications International Inc. (NYSE: Q) today announced the addition of 275 new jobs in Idaho Falls. The announcement comes on the heels of the company?s 2003 expansion, which increased employment in its Idaho Falls sales center by nearly 300 percent ? to approximately 225 employees today. Once completed, more than 500 people will be employed at the facility, making it Qwest?s single largest consumer service center in its 14-state region.

?Considering that these jobs could have been placed virtually anywhere in the world, this is yet another example of Qwest?s ongoing commitment to Idaho,? said Idaho Governor Dirk Kempthorne. ?The creation of these jobs is a testament to Idaho?s ongoing efforts to attract quality jobs, along with valuable business investment.?

Expanding the center is part of Qwest?s Spirit of Service? initiative to effectively meet customer demand in the competitive market, and provide a consistently high-quality customer service experience. The center will continue to handle calls from Qwest customers throughout the company?s 14-state local service region. In addition, employees in the center will focus on delivering complete and personalized service to Qwest?s residential customers.

?Qwest has a lot of confidence in our outstanding Idaho workforce,? said Jim Schmit, Qwest president for Idaho. ?The partnership that has been established between Qwest, the state and the local community has created an environment that is attractive for us to continue to invest here.?

The Idaho Falls center opened in May of 1999. A key factor in the selection of eastern Idaho was the ongoing support from the Regional Development Alliance (RDA) and the state of Idaho in providing grants and training funds to assist in making the center successful and the expansion possible. The RDA, along with the Eastern Idaho Economic Development Council (EIEDC) and the Idaho Department of Commerce all assisted Qwest with additional training funds and incentives to complete today?s expansion.

?The partnership with EIEDC, the RDA and Qwest is continuing to pay dividends,? said Blake Hall, president of the Regional Development Alliance. ?These jobs serve as one more boost to the Eastern Idaho economy and our outstanding workforce. We are proud to count Qwest as a major employer.?

Qwest will offer numerous opportunities to apply for positions in the center, starting with two ?Job Fairs? the company will host on April 20 and 21 and on May 4 and 5. The Job Fairs will be held from 10 a.m. to 7 p.m. in Idaho Falls at the Eagle Rock Art Museum, 300 S. Capital Avenue.

Beginning on April 12, Qwest representatives will be available from 8 a.m. to 6 p.m. in the lobby of the current customer service center ? 1795 International Way ? to answer questions and accept applications. In addition, each day at noon, representatives will hold a question and answer session and give all interested candidates and members of the community tours of the center.

Qwest will begin to fill all 275 positions as soon as possible. Interested individuals should have a strong desire to sell, demonstrated leadership and problem-solving skills, excellent communications skills and commissioned sales or service background, preferably in a call center environment. Persons interested in these positions should visit the Qwest job posting Web site at, visit the Idaho Falls center in person, or contact the Idaho Falls Job Service office at (208) 557-2500 or

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 47,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at

Forward Looking Statement Note

This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.

The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.

Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

By including any information in this release, Qwest does not necessarily acknowledge that disclosure of such information is required by applicable law or that the information is material.

The Qwest logo is a registered trademark of, and CyberCenter is a service mark of, Qwest Communications International Inc. in the U.S. and certain other countries.


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