News Releases

News Releases
Qwest Hosted Contact Center Solutions Put Cirro Energy Customers In Control

DALLAS, April 17, 2008  Qwest Communications International Inc. (NYSE: Q) today announced an exclusive 3-year agreement with Cirro Energy® to provide Qwest® Contact Center Solutions, giving Cirro Energy customers the ability to manage their accounts using self-service options. Dallas-based Cirro Energy is a leading independent retail electric provider that delivers superior customer service and substantial savings to business and residential customers throughout Texas. 

With Qwest Hosted Contact Center solutions, Cirro Energy customers have access to Smart PaySM, a telephone account management system that allows them to make automated telephone payments at no charge without waiting on the phone for a live representative. The self-service tool accelerates response times for those who need additional assistance and allows Cirro Energy customers to better manage their accounts any time. 
“Cirro Energy believes that you attract and retain customers by delivering the services customers want, when and how they want them,” said Tim Bell, Executive Vice President of Cirro Energy. “That means offering self-service solutions that put customers in control.”
Cirro Energy has implemented a suite of Qwest Contact Center Solutions including interactive voice response, intelligent call routing, multi-channel call distribution, network-to-desktop computer telephony integration and consolidated reporting.
“Qwest’s Contact Center Solutions help attract a growing number of consumers who prefer to manage their own accounts and make it easy to do business with providers like Cirro Energy,” said Tom Richards, executive vice president, Qwest Business Markets Group.

 About Qwest

Customers coast to coast turn to Qwest's industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, Qwest’s powerful combination of award-winning high-speed Internet,home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services. Qwest is also the choice of 95 percent of Fortune 500 companies, offering a full suite of network, data and voice services for small businesseslarge businessesgovernment agencies and wholesale customers. Additionally, Qwest participates in Networx, the largest communications services contract in the world, and is recognized as a leader in the network services market by a leading technology industry analyst firm.