News Releases

News Releases
Qwest Helps Protect Customers From Telephone And Internet Fraud

DENVER, April 14, 2004 ? Qwest Communications International Inc. (NYSE: Q) is launching an initiative to help customers identify possible telephone and Internet theft and fraud with the introduction of its ?Customer Protection Information? Web site. Consumers lose billions of dollars each year due to telephone and Internet fraud, according to industry experts ? and that number is continuing to grow. The Qwest Web site is the first initiative in an ongoing customer education program aimed at providing customers with protective tools against fraud.

"Phone scams and Internet fraud are on the rise," said Ken Lane, spokesman for Colorado Attorney General Ken Salazar. "It is significant that major companies are dedicating time and resources to ensure that their customers don't become victims of a scam."

Available on, the new site provides customers with helpful and easy-to-understand information and preventive tips. The site identifies and clarifies a variety of scams and fraudulent practices targeted at both residential and small-business customers. For example, this site offers customers helpful hints to protect their telephone bills from unauthorized charges and/or services, computers from harmful viruses, and personal information from theft on the Internet.

Qwest receives thousands of fraud-related inquiries from customers each year and has found that customers need to be especially watchful of the following 10 fraudulent schemes:

  • Voice Mail Scam
  • Slamming and Cramming
  • Caribbean Dialing Scam
  • Identity Theft
  • Wireless Cloning
  • Internet Modem Scam
  • 9,0,#
  • Call Forwarding Scam
  • Collect Calls From Mexico Scam
  • Calling Card Scam

?We?re putting the Spirit of Service into action by proactively working to protect customers and answer the questions we get from thousands of people each year about telephone and Internet scams? said Dave Heller, vice president of risk management for Qwest. ?We hope this site helps our customers know when to be aware and when to take action.?

Although Qwest invests significant resources to identify and prevent fraud against customers, well-informed customers are the key to safeguarding against fraud and abuse. To that end, here are some precautions that every consumer should take:

  • Provide personal information on the Internet only if you are confident that the organization you are dealing with is credible.
  • Safeguard your telecommunications account information and shred your invoice when discarding it.
  • Be aware of unknown people asking for your cooperation in testing the telephone line. Remember, telephone technicians never ask customers to participate in a testing procedure and can conduct telephone line tests without the customer's assistance.
  • Be cautious about dialing unfamiliar area codes.
  • Respond with caution to any telemarketing or sweepstakes offer that may be tied to your telecommunications services.

Customers who have questions or would like to talk to a Qwest representative directly can contact Qwest customer service at 800-244-1111 or can take advantage of Qwest?s new ?click to chat? instant-messaging feature on

About QwestQwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 47,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at

This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.

The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.

Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

By including any information in this release, Qwest does not necessarily acknowledge that disclosure of such information is required by applicable law or that the information is material.

The Qwest logo is a registered trademark of, and CyberCenter is a service mark of, Qwest Communications International Inc. in the U.S. and certain other countries.


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Rebecca Tennille
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Stephanie Comfort