Qwest Directory Assistance Service Named Top Performer In Customer Satisfaction Survey
Denver, November 1, 2006 - Qwest Communications International Inc. (NYSE: Q) today announced its fifth consecutive ranking as the top performer in the local telecommunications carrier segment for directory-assistance services according to the Paisley National Directory Assistance Performance Index (SM). The Paisley Index measures database accuracy, customer call fulfillment and overall customer service of national directory-assistance providers.
Qwest's high scores in key competencies, including customer care and customer fulfillment - a measurement of correctly completed calls - contributed to the company's top overall score of 87.7 percent, exceeding the industry average of 82.2 percent.
"On every 4-1-1 call we receive, Qwest agents strive to provide customers accurate information in a prompt and friendly manner," said Clark Conniff, director of operator and information services. "It is an honor for Qwest to achieve the highest scores among our competitors for the fifth consecutive time in directory-assistance service."
The Paisley Index is the premier customer satisfaction survey in the directory assistance industry and can be compared to other industry-leading customer service recognition programs. Twice a year, the Paisley Index compares Qwest to other major directory-assistance providers including AT&T, BellSouth, Sprint, and Verizon. Qwest has maintained its place as a top performer in the Paisley Index for the past three years.
Qwest offers a unique and powerful combination of voice and data solutions for businesses, government agencies and consumers - locally and throughout the country. Customers coast to coast are turning to Qwest's industry-leading national fiber optic network and its Spirit of Service for quality products and superior customer experience. For more information on Qwest, and its various operating subsidiaries, please go to www.qwest.com.