Qwest Directory Assistance Receives Sixth Number One Ranking In Customer Satisfaction Survey
Denver, May 8, 2007 - Qwest Communications International Inc. (NYSE: Q) today announced its sixth consecutive ranking as the top performer in the local telecommunications carrier segment for directory-assistance services, according to the Paisley National Directory Assistance Performance Index (SM). Qwest also received overall top industry honors for directory-assistance speech recognition and lagniappe customer service (the Paisley Index hallmark of a perfectly handled call).
The Paisley Index measures customer call fulfillment, database accuracy and overall customer service of national directory-assistance providers. Qwest's high scores in key competencies, including the lagniappe customer care - a measurement of outstanding customer service, accuracy and fulfillment - contributed to the company's outstanding results.
"Qwest directory assistance handles hundreds of thousands of calls daily, and receiving top-honors in the Paisley Index is a true testament to Qwest's outstanding customer service," said Clark Conniff, director of operator and information services. "In the 30 seconds directory-assistance customers interact with our agents or an automated system, Qwest is committed to providing a positive experience with accurate information."
The Paisley Index is the premier customer satisfaction survey in the directory assistance industry and can be compared to other industry-leading customer service recognition programs. Twice yearly, the Paisley Index compares Qwest to other major providers, including AT&T, Sprint and Verizon.
Qwest offers a unique and powerful combination of managed voice and data solutions for businesses, government agencies and consumers - locally and throughout the country. Customers coast to coast are turning to Qwest's industry-leading national fiber optic network and its Spirit of Service for quality products and superior customer experience. Qwest is a participant in Networx, the largest communications services contract in the world, to provide leading-edge voice, data and video services. For more information on Qwest, and its various operating subsidiaries, please go to www.qwest.com. For information about the products and services Qwest is offering in the Networx contract, visit www.gsanetworx.com.
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