Qwest Directory Assistance Receives Seventh No. 1 Ranking in Customer Satisfaction Survey
DENVER, November 5, 2007 — Qwest Communications International Inc. (NYSE: Q) today announced its seventh consecutive ranking as the top performer in the local telecommunications carrier segment, and a number one ranking in the long-distance segment for directory-assistance services, according to the Paisley National Directory Assistance Performance Index (SM). Qwest also received top industry honors for directory-assistance speech recognition and lagniappe customer service (the Paisley Index hallmark of a perfectly handled call).
The Paisley Index measures customer call fulfillment, database accuracy and overall customer service of national directory-assistance providers. Qwest's high scores in key competencies, including the lagniappe customer care – a measurement of outstanding customer service, accuracy and fulfillment – contributed to the company's outstanding results. The Paisley Index also recognized Qwest’s outstanding ability to deliver lagniappe-quality customer service through automated calls. Qwest has been ranked number one in the local telecommunications carrier segment by The Paisley Index since 2004.
“Qwest understands directory-assistance customers want accurate information delivered in a prompt, courteous manner,”said Clark Conniff, director of operator and information services. “Receiving top-honors in the Paisley Index for the seventh consecutive time illustrates Qwest’s stronghold as a leader in delivering outstanding customer service.”
The Paisley Index is the premier customer satisfaction survey in the directory assistance industry and can be compared to other industry-leading customer service recognition programs. Twice yearly, the Paisley Index compares Qwest to other major providers, including AT&T, Sprint, Verizon and Jingle.
Qwest offers a unique and powerful combination of managed voice and data solutions for businesses, government agencies and consumers – locally and throughout the country. Customers coast to coast are turning to Qwest's industry-leading national fiber optic network and its Spirit of Service for quality products and superior customer experience. Qwest is a participant in Networx, the largest communications services contract in the world, to provide leading-edge voice, data and video services. For more information on Qwest, and its various operating subsidiaries, please go to www.qwest.com. For information about the products and services Qwest is offering in the Networx contract, visit www.gsanetworx.com.