Qwest Customer Service Ranked No. 1 by Enterprise Customers in Leading Research Report
DENVER, Oct. 31, 2007 - Qwest Communications International Inc. (NYSE: Q) received multiple best-in-class honors from enterprise customers using metro services in a survey conducted by ATLANTIC-ACM, a research consultancy serving the telecommunications and information industries. The survey results are detailed in ATLANTIC-ACM's 2007 Metro Carrier Report Card.
Surveyed customers rated Qwest Business Markets first among incumbent carriers for customer service, sales representatives, service level agreements, provisioning and network reliability. On the product side, enterprise customers scored Qwest's Dedicated Internet Access (DIA) and IP virtual private networking services highest, earning Qwest a total of seven Enterprise Metro Carrier Excellence Awards.
"It’s an honor to be recognized by customers for these awards,” said Tom Richards, executive vice president, business markets for Qwest. “Our goal is to see the world through the eyes of the customers and provide the services they need to improve essential business functions. At Qwest, it’s important for us to be nimble and provide businesses with real solutions, reliable services and dedicated account teams."
The ATLANTIC-ACM 2007 Metro Carrier Report Card evaluates the performance of metro carriers by their wholesale and enterprise customers and is based on almost 3,000 individual carrier evaluations.
The Qwest Business Markets Group is responsible for the national sales, marketing and delivery of voice, data and IP communications services to tens of thousands of Qwest's business customers, from small businesses to global enterprises and state, local and federal government agencies. The group includes more than 3,000 employees who interact daily with Qwest customers while providing the Spirit of Service commitment. For more information about Qwest's enterprise services, please visit http://www.qwest.com/largebusiness
Qwest offers a unique and powerful combination of managed voice and data solutions for businesses, government agencies and consumers – locally and throughout the country. Customers coast to coast are turning to Qwest's industry-leading national fiber optic network and its Spirit of Service for quality products and superior customer experience. Qwest is a participant in Networx, the largest communications services contract in the world, to provide leading-edge voice, data and video services. For more information on Qwest, and its various operating subsidiaries, please go to www.qwest.com. For information about the products and services Qwest is offering in the Networx contract, visit www.gsanetworx.com.