News Releases

News Releases
Qwest Customer Service Ranked No. 1 By Wholesale Customers In Leading Research Report

DENVER, Oct. 9, 2007 - Qwest Communications International Inc. (NYSE: Q) received multiple best-in-class honors from wholesale customers using metro services in a survey conducted by Atlantic-ACM. Atlantic-ACM is a research consultancy serving the telecommunications and information industries. The survey results are detailed in Atlantic-ACM's 2007 Metro Carrier Report Card. Qwest has won the award for service for both years ACM has researched the metro carriers.

Qwest was rated first for customer service and sales representatives among all wholesale carriers by customers. On the product side, wholesale customers scored Qwest's Dedicated Internet Access (DIA) services highest, earning Qwest three Metro Carrier Excellence Awards.

"At Qwest, customer service is the most important aspect of our business, and for our wholesale customer service and sales representatives to be rated number one by customers is one of the most meaningful honors," said Roland Thornton, executive vice president, wholesale markets for Qwest. "We always strive for excellence and that means putting customers first and launching competitive new offerings and services customers want."

The Atlantic-ACM 2007 Metro Carrier Report Card evaluates the performance of metro carriers by their wholesale and enterprise customers and is based on more than 3,000 individual carrier evaluations.

This is the second time this year that Qwest's wholesale division has been recognized by customers. Earlier in 2007, Qwest was honored for its service and sales force, its network and its voice products in another of Atlantic-ACM's best-in-class research titled, U.S. Wholesale LD: Carrier Report Card 2007.

Qwest Wholesale is responsible for delivering voice, data and Internet solutions to competitive local exchange carriers (CLECs), rebiller companies, wireless providers, cable companies and other wholesale customers. For more information about Qwest's wholesale services, please visit

About Qwest

Qwest offers a unique and powerful combination of managed voice and data solutions for businesses, government agencies and consumers – locally and throughout the country. Customers coast to coast are turning to Qwest's industry-leading national fiber optic network and its Spirit of Service for quality products and superior customer experience. Qwest is a participant in Networx, the largest communications services contract in the world, to provide leading-edge voice, data and video services.  For more information on Qwest, and its various operating subsidiaries, please go to For information about the products and services Qwest is offering in the Networx contract, visit