DENVER, June 21, 2004 ? Qwest Communications International Inc. (NYSE:Q) today announced the opening of a Spanish-speaking small-business center in Phoenix. The center is part of Qwest?s company-wide initiative to provide increasing quality of service and support to Spanish-speaking customers in the growing Hispanic business and consumer markets.
The full-service center, named El Centro de Negocios (translated as ?The Business Center?) supports Spanish-speaking small-business customers in Hispanic communities across all of Qwest?s local services market in 14 states. The center is staffed by Spanish-speaking Qwest service representatives.
?Qwest is pleased to offer a resource that provides sales support to small-business customers in the growing Hispanic market,? said Mark Pitchford, vice president of Qwest market management. ?With sales representatives who are fluent in Spanish, Qwest can now communicate much better with our Hispanic small-business customers and meet their needs more quickly.?
?The center makes it easier for Spanish-speaking customers to do business with Qwest,? said Jeff Clark, vice president of small business sales for Qwest?s business markets group. ?Customers previously considering switching carriers due to difficulty in receiving Spanish-language support are now staying with Qwest. Spanish-speaking small-business customers can simply call and get quick assistance through this new center.?
The El Centro de Negocios is open 8 a.m. to 5 p.m. (MST). Customers can call the center via Qwest?s business customer care number (1-800-603-6000, select the Spanish-language service option).
Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 46,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.
Forward Looking Statement Note
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