“Customers told us that gaining visibility into their network’s performance is more important than ever given the growth of bandwidth-hungry and latency-sensitive traffic moving over networks,” said Eric Bozich, Qwest vice president, product management. “Qwest is meeting customer’s needs by bundling network services to provide simplified business solutions.”
End-to-end performance monitoring and reporting is a valuable tool that lets customers view their network performance statistics for availability, jitter, latency and packet delivery data between all the customer’s locations. Through the Q.Control dashboard, customers can do things like open repair tickets, get centralized billing information and make service changes which helps their businesses perform optimally. The reporting and monitoring features also give businesses a leg up in following industry-specific compliance issues like Sarbanes-Oxley.
The new dashboard capabilities are already benefiting Qwest customers through a simple presentation of their network performance that requires no additional equipment. The bundles are also equipped with helpful new trend analysis tools for wide area networking improvements. Additional enhancements are planned this year.
Customers coast to coast turn to Qwest's industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, Qwest’s powerful combination of award-winning high-speed Internet,home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services. Qwest is also the choice of 95 percent of Fortune 500 companies, offering a full suite of network, data and voice services for small businesses, large businesses, government agencies and wholesale customers. Additionally, Qwest participates in Networx, the largest communications services contract in the world, and is recognized as a leader in the network services market by a leading technology industry analyst firm.