DENVER, May 19, 2004 ? Qwest Communications International Inc. (NYSE: Q) today announced that Porsche Cars North America, the exclusive importers of Porsche vehicles for the United States and Canada, has renewed its two-year, six-million dollar contract with Qwest for advanced communications network services throughout its 260 locations in North America.
Qwest is providing Porsche with a range of data and communication products including: switched and dedicated voice services, toll free services, dedicated Internet access (DIA), international and domestic frame relay, international and domestic private lines and menu routing services.
Using Qwest?s communications services Porsche employees can better communicate across the company?s multiple locations on Qwest?s high-speed network and quickly process customers? requests for specific Porsche parts and services. Qwest is also powering 800-PORSCHE with its Web contact center solutions, which helps Porsche route its customers? calls and answer requests for service and roadside assistance.
"Porsche customers are the most demanding in the world," said Phil Davis, general manager, IT, Porsche Cars North America. "We strive, along with our dealers, who are on the front line of customer contact, to meet and exceed their expectations. Porsche needs to provide its dealers with the best service possible, and Qwest has helped us do that. They continue to implement quickly and maintain a high level of customer service commitment."
?We are thrilled to continue our relationship with Porsche and provide them with the full gamut of network services. From faster communication and an enhanced online experience, to making call centers more efficient, Qwest has Porsche?s communications needs covered to help them better serve their customers,? said Cliff Holtz, executive vice president of Qwest business markets group. ?Porsche?s contract renewal illustrates that Qwest?s dedication to providing best-in-class service is truly resonating with our customers and we are confident we will continue to enhance our reputation as a customer-centric communications service provider.?
About Porsche Cars North America
Porsche Cars North America, Inc., based in Atlanta, Ga., and its subsidiary, Porsche Cars Canada, Ltd., are the exclusive importers of Porsche vehicles for the United States and Canada. A wholly owned indirect subsidiary of Dr. Ing. h.c.F Porsche AG, PCNA employs approximately 200 people who provide Porsche vehicles, parts, marketing and training for its 204 dealers in North America. They, in turn, provide Porsche with best-in-class service.
Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 46,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.
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