DENVER, June 25, 2008 — Qwest Communications International Inc. (NYSE: Q) today announced it was ranked highest in customer satisfaction among four major providers in a nationwide J.D. Power and Associates customer satisfaction study of large business customers purchasing data services.
J.D. Power and Associates issued a public statement disclosing the results of its 2008 Major Provider Business Telecommunications Study and found Qwest’s Business Markets Group outperformed its competitors and can claim “Highest Customer Satisfaction among Large Enterprise Data Service Providers.” The national study was fielded in March through May and included a sample of 1,004 large enterprise customers, defined as companies with more than 500 employees that purchase telecommunications data services, such as digital subscriber lines, Ethernet and frame relay.
"Qwest Business Markets Group is focused on providing service excellence to businesses nationwide,” said Tom Richards, executive vice president, Qwest Business Markets Group. “This award underscores Qwest’s commitment to create exceptional customer experiences through our delivery of world-class communications solutions."
Qwest earned the highest score in customer satisfaction for the large enterprise segment with an overall index score of 692 on a 1,000 point scale, giving Qwest an advantage of 27 index points over the major provider average.
Qwest ranked highest in five out of six factors, including the following in order of importance to customers: performance and reliability; sales representatives and account executives; billing; cost of service; and, offerings and promotions.
Customers coast to coast turn to Qwest's industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, Qwest’s powerful combination of award-winning high-speed Internet,home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services. Qwest is also the choice of 95 percent of Fortune 500 companies, offering a full suite of network, data and voice services for small businesses, large businesses, government agencies and wholesale customers. Additionally, Qwest participates in Networx, the largest communications services contract in the world, and is recognized as a leader in the network services market by a leading technology industry analyst firm.