EMBARQ Ranks Highest in J.D. Power and Associates Study
OVERLAND PARK, Kan., April 26 /PRNewswire-FirstCall/ -- Within the first year as a stand-alone company, EMBARQ announced that its voice services rank highest among large enterprise business customers, according to a J.D. Power and Associates 2007 Major Provider Business Telecommunications Study(SM). While four companies were officially ranked, more than 200 competitors were reviewed in the study including three of the largest telephone providers. This achievement is a reflection of the focus and progress the company has made in regards to delivering superior service that customers recognize and value.
(Logo: http://www.newscom.com/cgi-bin/prnh/20060516/EMBARQLOGO )
The company achieved this ranking by scoring highest overall with large enterprise businesses in these critical factors: performance and reliability, cost of service, offerings and promotions, sales representatives and account executives, company image, and billing.
"EMBARQ has spent the last year totally reinventing itself. This is a true David versus Goliath story where this recently launched communications company has performed at the highest level," said Jeff Kagan, independent telecommunications analyst. "The company has spent the last year focusing on the employees and improving the network, and now they are focusing on the customer, and the results have been very impressive."
The study measures satisfaction among small, midsize and large business customers in the United States with local telephone service providers. EMBARQ received the highest ranking among large enterprise businesses (companies with 500 or more employees). In all, 2,048 business customers in the United States participated in the study.
"Having our large enterprise business customers rank EMBARQ highest in customer satisfaction versus our competitors is a tremendous compliment," said Tom McEvoy, president of EMBARQ Business Markets. "We are appreciative of the exceptional satisfaction ratings from our customers and will continue to work hard to deliver common-sense ideas, reliable service and innovative products at competitive prices."
For more information on EMBARQ(TM) Enterprise businesses solutions, call 866-380-9990 or visit embarq.com/Business.
Embarq Corporation (NYSE: EQ), headquartered in Overland Park, Kansas, offers a complete suite of common-sense communications services. The company has approximately 20,000 employees and operates in 18 states. EMBARQ is included in the S&P 500.
For consumers, EMBARQ offers an innovative portfolio of services that includes reliable local and long distance home phone service, high-speed Internet, wireless, and satellite TV from DISH Network(R) -- all on one monthly bill.
For businesses, EMBARQ has a comprehensive range of flexible and integrated services designed to help businesses of all sizes be more productive and communicate with their customers. This service portfolio includes local voice and data services, long distance, Business Class DSL, wireless, enhanced data network services, voice and data communication equipment and managed network services.
EMBARQ believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home. For more information, visit embarq.com.
SOURCE Embarq Corporation
/Web site: http://www.embarq.com/