COLORADO SPRINGS, Colo. – Nov. 19, 2009 – Colorado Springs Utilities recently adopted a hosted call center solution from Qwest (NYSE: Q) that allows the organization to improve how it delivers key services, including meter-reading appointments, account review and service call status.
For the Colorado Springs-based provider of electricity, natural gas, water and wastewater services, Qwest Contact Center Solutions allows it to deliver a personalized customer experience while lowering costs.
Blake Wetzel, vice president, Qwest Business Partner Program:
“Qwest Contact Center Solutions expand the communications channels between businesses and their customers. By integrating the phone, the fax and the Web, customers can interact how they want, when they want, using the technology they want. By partnering with Contact Solutions, Qwest delivered a best-in-class solution that resulted in improved customer satisfaction for Colorado Springs Utilities.”
Kate Bannister, Customer Service Center Manager, Colorado Springs Utilities:
“Our new IVR is a springboard for options to increase customer satisfaction. The implementation of this product will help streamline interactions with our customers. We are very excited about the doors that this new IVR will open for both our customer service and collections processes. We appreciate the help and guidance we received from Qwest and Contact Solutions, Inc. in putting together these new options. They have been quick and responsive with questions and direction. Overall, this is a great win for our organization and our customers.”
About Qwest Business
cent of Fortune 500 companies, offering a comprehensive portfolio of data and voice networking communications solutions to enterprises, government agencies and educational institutions of all sizes. The Qwest network backbone covers the entire continental United States and has one of the largest fiber footprints in the U.S., capable of supporting 40 Gbps data transmission rates now and 100 Gbps soon. Go toQwest.com/business to see why enterprises coast-to-coast rely on Qwest for first-class communications solutions and to learn more about Qwest’s commitment to perfecting the customer experience.
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