MONROE, LA – CenturyLink (CenturyTel, Inc., NYSE: CTL) is cautioning customers about fraudulent activity that could end up costing them thousands of dollars. The criminal activities are generally targeted at, but not limited to, business customers who have multiple lines and complex telephone equipment and capabilities.
While there are a variety of illegal schemes in existence, the goal of the perpetrator is to make or facilitate long distance, often international, calls by hacking into a business’ long distance capabilities. The end result for the business is that thousands of dollars of long distance calls are made in a very short period of time, leaving them with an enormous phone bill.
“If a business customer doesn’t have an equipment maintenance or monitoring contract from his or her service provider, there is no way for the provider to safeguard the business’ physical phone system,” said Erik Zimmer, vice president and general manager for CenturyLink’s south Florida market.
When contracting with CenturyLink to maintain phone equipment, a number of mechanisms are put in place to protect customers from these types of illegal activities. The CenturyLink team works with customers to block destinations, after hours or weekend calls, operator services and other blocks the customer may desire.
CenturyLink also encourages customers to follow these practices when securing a PBX or voice mail system.
CenturyLink is a leading provider of high-quality voice, broadband and video services over its advanced communications networks to consumers and businesses in 33 states. CenturyLink, headquartered in Monroe, La., is an S&P 500 company and expects to be listed in the Fortune 500 list of America's largest corporations. For more information on CenturyLink, visit www.centurylink.com.